24/7 SOC support
Our Security Operations Center never sleeps. Reach a live analyst by phone or secure chat any hour of any day — holidays included.
Contact the SOC
Support & Help Center
Real security engineers, around the clock.
Whether you're configuring a sensor at 2 p.m. or containing an intrusion at 2 a.m., a S-Security expert is one message away. Search the knowledge base, open a ticket, or reach the SOC directly.
Active breach or incident in progress? Do not wait in the queue. Call the S-Security emergency breach hotline at +1 (800) 555-0199 (24/7) or email soc@s-security.io. A senior DFIR responder will engage within 15 minutes.
Get help your way
Three ways to reach us
Pick the channel that fits the moment. Every path lands with a person who understands security — never a generic call center.
Open a ticket
Track non-urgent requests, feature questions, and configuration changes through your dashboard with full history and SLA timers.
Go to the portalKnowledge base
Step-by-step guides, deployment runbooks, integration docs, and troubleshooting — searchable and updated weekly by our team.
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Support tiers
Response times that match your risk
Every plan includes 24/7 access to the SOC. Higher tiers add named contacts, faster SLAs, and proactive guidance.
| Capability | Standard | Priority | Enterprise |
|---|---|---|---|
| 24/7 SOC access | |||
| Critical incident response SLA | 1 hour | 30 minutes | 15 minutes |
| Standard ticket response | 8 business hours | 4 business hours | 1 business hour |
| Named security advisor | |||
| Quarterly posture review | |||
| Dedicated breach response retainer |
Popular help topics
Answers our customers reach for most
Deploying the endpoint agent
Install and roll out the S-Security sensor across Windows, macOS, and Linux fleets in minutes.
Connecting your cloud accounts
Grant read-only access to AWS, Azure, and GCP so we can monitor posture and misconfigurations.
Configuring SSO & MFA
Wire up your identity provider and enforce phishing-resistant authentication for every user.
Understanding alert severities
How we triage, score, and escalate detections so you only see signal that matters.
Managing users & roles
Invite teammates, assign least-privilege roles, and audit access from the dashboard.
Billing & plan changes
Upgrade, downgrade, update payment methods, and download invoices anytime.
Still need help?
Send us a message
Tell us what's going on and a security engineer will get back to you. For emergencies, use the breach hotline above.
Checking on a service disruption? See real-time component health on our status page →